Shipping policy

Shipping and Digital Delivery Policy

Effective date: August 21, 2026

This Shipping and Digital Delivery Policy explains how Divine Wealth Collective delivers digital products and processes shipments for physical merchandise.

Digital Products

Digital products do not require physical shipping.

Digital products may include:

  • Ebooks and digital guides
  • Workbooks and journals
  • Digital planners
  • Printable resources
  • Templates and affirmation cards
  • Audio programs and meditations
  • Digital bundles and collections
  • Online educational materials

After payment is confirmed, a download link or access email will generally be sent to the email address provided at checkout.

Most digital orders are delivered within a few minutes. In some cases, payment review, email filtering, technical processing, or system delays may affect delivery.

Accessing Digital Purchases

Customers are responsible for:

  • Providing a complete and accurate email address
  • Checking spam, junk, and promotions folders
  • Using a compatible device and software
  • Downloading files before an access link expires
  • Saving personal backup copies in a secure location

If your download email does not arrive, contact us through the Contact page and provide your name, order number, checkout email address, and product title.

We may resend or reactivate an eligible download link after verifying the order.

Physical-Product Processing Times

Physical products may include printed books, journals, workbooks, apparel, accessories, or other branded merchandise.

Standard physical orders are generally processed within 3–7 business days.

Print-on-demand, custom, personalized, preorder, or made-to-order products may require 5–10 business days or the timeframe stated on the applicable product page.

Processing time begins after payment authorization and does not include weekends, federal holidays, or carrier transit time.

An order is not considered shipped until it has been transferred to the shipping carrier.

Estimated United States Delivery

After fulfillment, standard domestic delivery generally takes 3–10 business days, depending on the destination, selected shipping method, fulfillment partner, and carrier.

Estimated total timeframe:

  • Standard stocked merchandise: approximately 6–17 business days
  • Print-on-demand or made-to-order merchandise: approximately 8–20 business days
  • Preorder items: according to the estimated release or shipping date shown on the product page

These are estimates and not guaranteed delivery dates.

Shipping Rates

Available shipping methods and charges are displayed at checkout before payment.

Shipping costs may be based on:

  • Package weight and dimensions
  • Delivery destination
  • Selected service level
  • Fulfillment location
  • Carrier rates
  • Promotional shipping offers

Applicable taxes and shipping charges will be shown before the order is completed.

Shipping Destinations

Available shipping destinations are determined by the options displayed at checkout.

If Shopify does not provide a shipping option for your address, we are not currently able to ship that physical product to your location.

Digital products may be available in additional locations, subject to applicable laws, payment availability, licensing restrictions, and technology requirements.

Order Confirmation

After placing an order, you should receive an order-confirmation email.

Review the confirmation immediately and contact us promptly if the product, quantity, email address, or shipping address is incorrect.

An order confirmation means that the order was received. It does not guarantee acceptance or shipment if payment fails, fraud is suspected, the product is unavailable, or the order contains a material pricing or inventory error.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Divine Wealth Collective is not responsible for delays, losses, or additional costs caused by:

  • Incorrect or incomplete addresses
  • Missing apartment, suite, or unit numbers
  • Incorrect postal codes
  • Carrier-access restrictions
  • A customer’s failure to retrieve a held package
  • An address change requested after fulfillment begins

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered production or fulfillment.

Tracking Information

When tracking is available, a shipping-confirmation email will be sent after the carrier accepts the package.

Tracking may take 24–72 hours to display movement after the label is created.

Orders containing multiple items may arrive in separate packages. Each shipment may have a different tracking number and delivery date.

Print-on-Demand and Third-Party Fulfillment

Some physical products may be manufactured or shipped by a third-party print-on-demand or fulfillment provider.

These items may:

  • Ship from different locations
  • Arrive separately from other items
  • Have different processing times
  • Use different shipping carriers
  • Display the fulfillment partner’s return address

Using a fulfillment partner does not change the customer-service protections stated in our published policies.

Preorders and Backorders

A preorder or backorder product will include an estimated availability or shipment date on its product page when available.

If an order contains both available and preorder items, the products may ship together or separately.

Estimated preorder dates may change because of manufacturing, publishing, inventory, or carrier delays. If a material delay occurs, we will provide an updated estimate and any cancellation or refund options required by applicable law.

Shipping Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Severe weather or natural disasters
  • Carrier disruptions
  • Holiday shipping volume
  • Labor interruptions
  • Customs processing
  • Supply-chain delays
  • Print-production delays
  • Incorrect delivery information
  • Government restrictions
  • Events affecting fulfillment facilities

If we cannot ship within the timeframe originally promised, we will notify the customer, provide a revised estimate, and offer any cancellation or refund rights required by applicable law.

Lost or Missing Packages

If tracking shows no delivery and the estimated delivery period has passed:

  1. Review the tracking information.
  2. Confirm the shipping address on the order.
  3. Check with household members, neighbors, reception areas, mailrooms, and property-management offices.
  4. Contact the shipping carrier.
  5. Contact Divine Wealth Collective if the package remains missing.

We will review the order and carrier information before determining whether a replacement, carrier claim, refund, or other resolution is appropriate.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, contact the carrier and check the delivery location first.

Report the issue to Divine Wealth Collective within seven calendar days of the carrier’s recorded delivery date.

A delivered status does not automatically guarantee a refund or replacement. Each claim will be reviewed based on tracking records, address information, carrier findings, and other available evidence.

Damaged, Defective, or Incorrect Shipments

Inspect your order promptly after delivery.

Contact us within seven calendar days if an item arrives damaged, defective, or incorrect.

Include:

  • Your name and order number
  • A description of the problem
  • Photographs of the product
  • Photographs of the shipping package
  • A photograph of the shipping label

Keep the item and packaging until the claim is resolved. Approved claims may qualify for a replacement, refund, or other appropriate resolution.

Returned-to-Sender Packages

A package may be returned to the sender because of:

  • An incorrect or incomplete address
  • Refused delivery
  • Failure to retrieve a held package
  • An inaccessible delivery location
  • Repeated unsuccessful delivery attempts

If the package is returned because of customer-provided information or failure to receive the shipment, the customer may be responsible for additional shipping costs before reshipment.

Original shipping charges may be nonrefundable.

International Orders

When international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless checkout specifically states otherwise.

International delivery estimates do not include customs-processing time.

Divine Wealth Collective cannot control customs delays or guarantee that every physical product is eligible for import into every country.

Order Cancellations

Digital orders cannot be canceled after the download link or digital content has been delivered.

Physical orders may be canceled only before fulfillment, printing, production, or packaging begins.

Once a physical order has entered production or fulfillment, cancellation may no longer be possible. Eligible items must then follow the Returns and Refund Policy.

Returns and Refunds

Returns, refunds, replacements, and exchanges are governed by the Divine Wealth Collective Returns and Refund Policy.

Shipping charges are generally nonrefundable unless the order was incorrect, damaged, defective, unfulfilled, or applicable law requires otherwise.

Contact Information

For delivery questions or order assistance, use:

divinewealthcollective.com/pages/contact

Please include your name, order number, checkout email address, product title, and a clear description of the issue.