Refund policy
RETURNS & REFUND POLICY
Effective Date: August 25, 2026
Thank you for shopping with Divine Wealth Collective. We want our policies to be clear and transparent. Please review this Returns & Refund Policy before completing your purchase.
DIGITAL PRODUCTS
Due to the immediate-access nature of digital products, digital purchases are generally final once the download link, file, or digital content has been delivered.
Digital products may include:
• Ebooks and digital guides
• Digital workbooks and journals
• Digital planners
• Templates and printable resources
• Affirmation resources
• Audio programs and meditations
• Digital bundles and collections
• Downloadable educational and personal-development materials
We generally do not provide refunds, returns, exchanges, or cancellations for digital products because a customer:
• Changed their mind
• Purchased the wrong product
• Did not use the product
• No longer wants the product
• Does not have compatible software or a compatible device
DIGITAL PRODUCT PROBLEMS
Please contact Divine Wealth Collective if:
• You were charged more than once for the same purchase.
• You received the wrong digital product.
• The delivered file is corrupted or cannot be opened.
• Your download link was not delivered.
• A technical problem attributable to Divine Wealth Collective prevents you from accessing the product.
We will first attempt to resolve the problem by resending the download, replacing the file, correcting access, or providing reasonable technical assistance.
If we cannot provide the product you purchased, we may provide an appropriate replacement, partial refund, or full refund depending on the circumstances.
Please report digital-delivery problems within seven (7) calendar days of purchase.
Include your:
• Full name
• Order number
• Email address used at checkout
• Product title
• Description of the problem
• Screenshot, when applicable
PHYSICAL PRODUCTS
Unless otherwise stated on the product page or the product is designated final sale, eligible physical products may be returned within fourteen (14) calendar days after delivery.
To qualify for a return, an eligible physical product must be:
• Unused
• Unworn and unwashed, when applicable
• In its original condition
• In its original packaging, when applicable
• Accompanied by proof of purchase
• Free from damage, stains, odors, writing, alteration, or other signs of use
RETURN AUTHORIZATION
Please contact Divine Wealth Collective before sending a physical product back.
Returns sent without prior return authorization may not be accepted.
After your return request is reviewed, we will provide applicable return instructions.
NONRETURNABLE ITEMS
Unless otherwise required by applicable law, the following are not eligible for return:
• Digital products and downloads after delivery
• Personalized or custom-made products
• Gift cards
• Clearance or final-sale merchandise
• Opened download codes or sealed media
• Used, damaged, altered, or incomplete products
• Products returned after the applicable return period
DAMAGED, DEFECTIVE, OR INCORRECT PHYSICAL PRODUCTS
Please inspect your physical order when it arrives.
Contact Divine Wealth Collective within seven (7) calendar days of delivery if an item arrives damaged, defective, or incorrect.
Please provide:
• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs showing the damage or defect
• A photograph of the shipping package
• A photograph of the shipping label
Please retain the product and packaging until your request has been reviewed.
If your claim is approved, Divine Wealth Collective may provide an appropriate replacement, refund, or other resolution.
RETURN SHIPPING
For an approved standard return that is not the result of an error by Divine Wealth Collective, the customer is responsible for return-shipping costs.
Original shipping charges are generally nonrefundable.
If Divine Wealth Collective or its fulfillment provider sent an incorrect, damaged, or defective product, we will provide appropriate return instructions and cover reasonable return-shipping costs when applicable.
Please use a trackable shipping method when returning merchandise.
Divine Wealth Collective is not responsible for return packages that are lost, delayed, or damaged while in transit to us.
REFUNDS
After an eligible physical return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to ten (10) business days after approval for the refund to appear. Your bank, credit-card issuer, or payment provider may require additional processing time.
Original shipping charges, expedited-delivery fees, gift-wrapping charges, and other service fees are generally nonrefundable unless the refund results from our error or applicable law requires otherwise.
EXCHANGES
We do not guarantee direct exchanges.
If an eligible physical product is approved for return, you may return it according to this policy and place a separate order for the desired replacement.
ORDER CANCELLATIONS
Digital orders cannot generally be canceled after the download link, file, or digital content has been delivered.
Physical-product orders may be canceled only before fulfillment, printing, production, or packaging begins.
Once a physical order has entered production or fulfillment, cancellation may no longer be possible.
PRINT-ON-DEMAND AND MADE-TO-ORDER PRODUCTS
Some Divine Wealth Collective physical products may be produced by third-party print-on-demand or fulfillment partners.
Because production may begin shortly after an order is placed, cancellation or modification may not be possible once production has started.
Eligibility for a return or refund will be determined according to this policy, the condition of the product, the reason for the request, and any rights provided by applicable law.
FAILED OR DELAYED FULFILLMENT
If Divine Wealth Collective cannot fulfill an order, an appropriate refund will be issued to the original payment method.
If a physical order experiences a material fulfillment delay, we will provide an updated estimate and any cancellation or refund options required by applicable law.
MANDATORY CONSUMER RIGHTS
Nothing in this policy is intended to limit or waive any consumer right that cannot legally be limited or waived.
Where applicable law provides greater consumer protection than this policy, the legally required protection will apply.
CONTACT US
For questions, digital-delivery assistance, damaged-product claims, or return requests, contact:
Divine Wealth Collective
4650 S Hampton Rd Ste 102
Dallas, TX 75232
United States
Email:
hello@divinewealthcollective.com
Website:
divinewealthcollective.com
Contact Form:
divinewealthcollective.com/pages/contact
When contacting us about an order, please include your full name, order number, email address used at checkout, product title, and reason for contacting us.